Privacy Policy

  1. INTRODUCTION
Surelend (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our finance brokerage and insurance services. 
  1. INFORMATION WE COLLECT
Personal Information  We may collect the following types of personal information: 
  • Full name, date of birth, and contact details 
  • Employment and income information 
  • Financial information including bank statements and credit history 
  • Driver’s license and identification documents 
  • Information about assets you wish to finance 
  • Insurance requirements and claims history 
  • Credit-related information as permitted under credit reporting laws 
Sensitive Information  We may collect sensitive information only with your consent, including: 
  • Health information (for insurance purposes) 
  • Criminal history (where required for credit assessment) 
  1. HOW WE COLLECT INFORMATION
We collect personal information through: 
  • Phone conversations and consultations 
  • Email correspondence 
  • Face-to-face meetings 
  • Third-party sources (with your consent) including credit reporting bodies 
  • Our network of lenders and insurance providers 
  1. WHY WE COLLECT AND USE YOUR INFORMATION
We use your personal information to: 
  • Assess and process your finance applications 
  • Provide insurance and warranty products 
  • Comply with legal and regulatory requirements 
  • Communicate with you about our services 
  • Improve our services and customer experience 
  • Conduct credit checks and assessments 
  • Facilitate loan settlements and ongoing account management 
  1. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to: 
  • Lenders and Financial Institutions: To process your loan applications 
  • Insurance Providers: To arrange insurance and warranty products 
  • Credit Reporting Bodies: As required under credit reporting laws 
  • Legal and Regulatory Bodies: When required by law 
  • Service Providers: Who assist us in delivering our services 
  • Professional Advisors: Including lawyers and accountants 
We do not sell your personal information to third parties for marketing purposes. 
  1. CREDIT REPORTING
As a credit provider and credit assistance provider, we may: 
  • Access your credit report from credit reporting bodies 
  • Disclose credit information to credit reporting bodies 
  • Use credit information for credit assessment purposes 
  • Provide credit information to guarantors and other relevant parties 
You have rights under credit reporting laws, including the right to access and correct your credit information. 
  1. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information, including: 
  • Secure data transmission and storage 
  • Access controls and authentication systems 
  • Regular security assessments 
  • Staff training on privacy and security 
  • Compliance with industry security standards 
  1. OVERSEAS DISCLOSURE
We may disclose personal information overseas to: 
  • International lenders or service providers 
  • Cloud storage providers 
  • Technology service providers 
We ensure adequate protection of your information when disclosed overseas. 
  1. YOUR RIGHTS
Under Australian privacy law, you have the right to: 
  • Access your personal information we hold 
  • Correct inaccurate or incomplete information 
  • Complain about our handling of your personal information 
  • Request deletion of your information (subject to legal requirements) 
  • Opt-out of direct marketing communications 
  1. RETENTION OF INFORMATION
We retain your personal information for as long as necessary to: 
  • Provide ongoing services 
  • Comply with legal and regulatory requirements 
  • Resolve disputes or enforce agreements 
Generally, we retain information for 7 years after the end of our relationship, unless longer retention is required by law. 
  1. COOKIES AND WEBSITE TRACKING
Our website may use cookies and similar technologies to: 
  • Improve website functionality 
  • Analyze website usage 
  • Provide personalized content 
  • Remember your preferences 
You can manage cookie settings through your browser. 
  1. MARKETING COMMUNICATIONS
We may use your information to send you marketing communications about our services. You can opt-out at any time by: 
  • Clicking unsubscribe links in emails 
  • Calling us on 1300 080 811 
  1. COMPLAINTS
If you have concerns about our handling of your personal information: 
  1. Contact us first: 
  • Phone: 1300 080 811 
  • Address: 94 Barolin Street, Bundaberg Queensland 4670 
  1. External complaints: 
  • Office of the Australian Information Commissioner (OAIC) 
  • Phone: 1300 363 992 
  1. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revision date. 
  1. CONTACT INFORMATION
Surelend Phone: 1300 080 811 Email: mitch@surelend.com.au Address: 94 Barolin Street, Bundaberg Queensland 4670 Website: www.surelend.com.au Operating Hours: Monday-Friday 8:30 AM–5:30 PM, Saturday 9:00 AM–3:00 PM